Going the Extra Mile - Telephone Techniques

Course Description

One bad experience with someone on the phone may be enough reason for a customer, even a regular customer, to look elsewhere. The telephone is the lifeline of your company, although it provides fast and relatively inexpensive communication, it is a medium that is open to misunderstanding and misinterpretations.

It is essential to understand how you can impact perception of you and your company by the way that you communicate with them.

This Course Suits

Anyone who is regularly required to communicate with customers, clients and / or colleagues by telephone and would like to improve their effectiveness in providing a professional service This course may not be suitable for highly experienced staff

What Participants Will Gain From This Course

1. An understanding of the key skills needed to provide a professional service over the telephone
2. The ability to handle telephone calls professionally including customer complaints
3. An understanding of the benefits of building relationships with internal and external customers to achieve better results

Course Dates

Duration

1. 1 day

Crawley

1. Tues 10th June 08

Enquiries

Email: hradmin@itwcp.co.uk
Telephone: 01293 441987