Developing Effective Business Communications

Course Description

Good communication matters because business organisations are made up of people.

“In business, communication is everything.” Research spanning several decades has consistently ranked communication skills as crucial for managers.

Typically, managers spend 75 to 80 percent of their time engaged in some form of written or oral communication. Although often termed a ‘soft’ skill, communication in a business organisation provides the critical link between core functions.

This Course Suits

This course will suit most people and is full of proven techniques and tips you can put to use immediately in impromptu conversation, over the phone, and in meetings

What Participants Will Gain From This Course

1. The ability to recognise the barriers to effective communication and how to overcome them
2. Insight into the impact of non-verbal communication
3. Knowledge of the essentials of active listening and skilful questioning
4. Tips to help you communicate difficult or sensitive messages
5. Improved quality of the messages you deliver

Course Dates

Duration

1. 1 day

Crawley

1. Thurs 4th October 07
2. Thurs 22nd May 08

Glasgow

1. Wed 7th November 07
2. Tues 12th February 08

Enquiries

Email: hradmin@itwcp.co.uk
Telephone: 01293 441987